FAQ's

Below are some of our most frequently asked questions. If you have a question not covered here, please feel free to submit it below.

General Questions

How do I become a member of CareClub24?

    1. Go to www.careclub24.com/form/#requestfrom. Enter your name and email address. Click submit to go to the Membership form.
    2. Next, fill out the membership form and click submit. Follow instructions to set up payment of monthly membership fee of $39.95 and click submit.
    3. Instantly receive your membership card and welcome kit by email. Print a card for every member of your household.

How much does a CareClub24 monthly membership cost and what does it include?

Your CareClub24 Membership is only $39.95 per month and includes dental, prescriptions, telemedicine, vision, chiropractic, hospital advocacy, ancillary services and more.

Who is covered on my CareClub24 monthly membership?

When you join CareClub 24, every member of your family and/or household has access to all the membership benefits for a total monthly membership fee of only $39.95. The fee is per household, not per person.

Membership Benefits

What if I lose my card?

If your card is lost or if it has an error, call toll free 1-800-647-8421 or email customersupport@ameriplan.com for a new card.

How will I get my membership card?

Membership cards will be included with your CareClub 24 membership. Membership cards will be in the member’s name and include your membership identification number.

How do I cancel my CareClub24 Membership?

If you are not satisfied within 30 days of your activation date, you may cancel your membership by written request.

  • In writing to: Bank and Credit Card Department, 5700 Democracy Drive, Plano, Texas 75024
  • By facsimile to: 469-229-4595
  • By email to: cancel@ameriplanusa.com

You MUST include your member number with your written cancellation request.

CareClub24 and Ameriplan will not collect additional membership fees once your cancellation request is processed.

Refunds: If you are not satisfied within 30 days of your activation date you may cancel and receive a refund of the membership fee paid. The one-time registration fee is Non-refundable. Please allow 30 days processing time for refunds. Cancellations received after the 30-day deadline will not be eligible for a refund.

CareClub24 and Ameriplan are not responsible for money paid for health care services and products received from providers.

Dental

How do I use my CareClub24 Dental Program?

  • You select the dentist of your choice in the network.
  • 15% to 80% savings on dental procedures performed by a program dentist.
  • Special savings on specialist work such as braces, oral surgery, root canals, gum treatment and children’s dental work.
  • No waiting period before you can use the program.
  • No limits to the number of visits prescribed by your dentist.
  • All ongoing dental problems are accepted except f or orthodontic treatment in progress.
  • You know the discount amount you will pay.
  • No paperwork, no insurance companies to deal with.

How to select or change a program dentist?

Dentists meet all the state board requirements for the state in which they practice. It is best to establish yourself and your family members as patients with a program dentist as soon as possible. Therefore, should you have a dental emergency you will be a patient of record. Should you need help in selecting a dentist, you may access the provider site, www.careclub24.com/providers or call Member Services at 469-229-4501 or 1-800-647-8421. We can tell you about office hours, handicapped accessibility, where the dentist went to school and other facts about the dental office.

What if I need a specialist*?

Your regular program dentist is called a general dentist and does several types of dental procedures, sometimes including treatment that is also done by a specialist. A program specialist is a dentist with an advanced degree who specializes in one area of dentistry such as root canals, braces, or oral surgery, etc. If you need special dental treatment, your program general dentist may send you to see a network specialist where you will receive reduced fees for treatment. Exception would be for orthodontics, as you may go directly to this specialist.
*All specialists may not be available in all areas.

Prescriptions

How do I use the Retail Pharmacy Program?

  • To locate a participating network pharmacy in your area, go to: www.careclub24 .com/providers or call customer support at 866-451-9636, Monday through Friday 8:00 am to 5:00 pm MTN.
  • Take your prescription and your membership card to your participating pharmacy.Be sure to present your card before your prescription is filled. The pharmacist must see your membership card and enter your unique group and identification number for you to receive your preferred pricing
  • The Plan administrator will calculate the preferred drug pricing for your medications and will electronically relay this information to the pharmacy
  • Pay the total cost of your prescriptions as indicated by the pharmacist at the time of purchase.

You may or may not receive a savings on some high volume or maintenance drugs. These medications are normally already reduced at the retail level.

What drugs are included?

This program includes most legend drugs which, by federal law, require a physician’s prescription. Additionally save on over-the-counter medications like smoking cessation aids and diabetic supplies. You must receive a prescription from your physician and it must be processed by the pharmacist.

How does the home delivery pharmacy program work?

You may participate in the RX Home Delivery Pharmacy Program (HDPP) if you take maintenance medications. A maintenance medication is taken regularly to treat acute or chronic health conditions, such as high blood pressure, ulcers or diabetes. This mail service gives you significantly discounted prices on your maintenance prescription medications.

Once you are an active member in the HDPP, you may call for price quotes over the phone on maintenance medications. These price quotes are valid for that day only. Prices can be subject to change without notice. Please have your group and ID numbers, prescription and dosage information ready when you call the HDPP line toll- free at 1-866-451-9636.

Telemedicine

What is the telemedicine network?

We’ve partnered with an organization that has established a rigorous background screening and credential verification process for each and every physician applicant. Physician applicants begin a multi-stage interview process, meeting with Network doctors and staff. They are assessed on the basis of medical treatment proficiency, strengths in personal communication, and their ability to confidently treat patients.

Upon completion of the credentialing verification process, physicians must take part in extensive physician training, to master the technical aspects of telehealth. Throughout this training process, physicians engage in a wide range of scenario consultations, preparing them for the most common treatments, as well as rare and out of the ordinary situations. New physicians begin taking consultation appointments only when they’ve attained the highest level of proficiency and confidence on the platform.

How do I use my CareClub24 Telemedicine Program?

Call 1-866-901-7307 to activate your account. Once activated, you may log on to your member portal (https:/portal.mytelemedicine.com/ameriplan) to schedule a consultation with a physician licensed in your state. A Care Coordinator will triage and update your Electronic Health Record (EHR) along with all symptoms. You will consult with a Physician who will recommend a treatment plan. If a prescription is necessary, it’s sent to the pharmacy of your choice. The doctor will update the your EHR immediately after the consultation. You will have 24/7 secure access to your member portal.

How do I schedule an appointment?

With a scheduled appointment, you’ll receive an in-depth consultation from a network physician who will review your medical questions, diagnose your condition, recommend treatment, and, if medically necessary, write you a prescription.

Vision

How do I use my CareClub24 Vision Program?

  • Participating Vision providers in your area may be located at: www.careclub24.com/providers or by calling 1-800-647-8421, Monday through Thursday from 8:00am to 5:00pm and Friday 8:00am to 4:00pm CST.Give the operator your member number located on the front of your membership card.
  • The Customer Service representative will ask for your zip code, then give you the participating optical locations in your area. If you would like your eye care professional to be contacted about participating as a provider in our program,please send email to referral@ameriplanusa.com or give the operator his or her name, address & telephone number.
  • You must show your Coast to Coast membership card to the eye wear provider at the time of your visit to receive your savings.

Your satisfaction is fully guaranteed. If for any reason you are not completely satisfied with a purchase at the retail locations, simply return the merchandise within 30 days for exchange or full refund. If you find a lower price anywhere else on the same complete pair (lenses and frames) of prescription eyeglasses within 30 days of purchase at a participating location, the difference will be cheerfully refunded.

Can I get Lasik?

QualSightsm is a vision correction management company that has contracted with a nationwide network of Board Certified Ophthalmologists to perform LASIK vision correction in a managed care environment. QualSightsm is unique in that the LASIK vision correction procedure is provided with pricing that represents a 40% to 55% savings when compared to the national average cost of LASIK.

LASIK can provide a cure instead of just treating the condition. LASIK surgery is a highly successful surgical procedure used to treat near-sightedness (myopia), far- sightedness (hyperopia), and astigmatism. Additionally, QualSightsm has contracted with providers for an additional laser procedure, Custom LASIK, that addresses for some patients corneal irregularities and aberrations which if not treated could cause, for example; reduced night vision, halos, glare, etc.

Members access the program by calling QualSightsm at 1-888-582-6695 and talk to a QualSightsm Care Manager. The Care Manager will conduct a preliminary screening to ensure the member is a potential candidate for LASIK. They will also review local physicians’ credentials and the member selects the physician. The Care Manager will also discuss the financial aspect (deposit and financing if requested) for the selected procedure. A fully refundable deposit is collected and an appointment scheduled with the selected physician. The member will have a pre-operative exam including a clinical screening to qualify the member for the procedure. On the day of the procedure the member will pay the remaining balance and the physician will submit an electronic claim to QualSightsm.

Are contacts covered?

Replacement contact lenses can be ordered through the Mail Order Service at a 10% to 40% discount. All major brands of soft lenses are available, including disposables, torics, and bifocals. Gas permeable materials are also available.

  • Call 1-800-878-3901, Monday through Friday, 7am to 7pm and Saturday 8am to 5pm CST for a price quote or to place an order. Give the operator the brand name and type of lenses you wear.
  • Federal law requires you to mail or fax a copy of your prescription to the contact lens company before you can place an order. Their address is: Contact Lens, P.O. Box 810255, Farmers Branch, Texas, 75381.
  • Once a valid doctor’s contact lens prescription is received, you and your family may place orders as often as you wish prior to the expiration date of the prescription. Most orders are shipped within 24 hours via overnight delivery,and can be paid for by Visa, MasterCard, money order, or check. If for any reason you are not completely satisfied with a purchase through the mail,simply return the merchandise within 30 days for exchange or full refund.

Mail order replacement contact lenses services are not available in the state of New Jersey.

Chiropractic

What is the Chiropractic Program?

The Chiropractic® program is administered by Chiropractic Plans of America®

  • 30%-50% savings on chiropractic care through our network of more than 7500 private chiropractors.
  • Free initial consultation
  • 50% savings on diagnostic services and x-rays (if necessary)
  • 30% savings on treatments and most other services

How do I use my CareClub24 Chiropractic Program?

  • Locate a participating Chiropractor in your area, by going to: www.careclub24.com/providers or call Member Services at 800-647-8421, Monday through Thursday 8:00am to 5:00pm and Friday 8:00am to 4:00pm CST.
  • If your chiropractor is not currently participating in our program, please send email referral@ameriplanusa.com or give the customer service representative his/her name,address and telephone number, and we will forward it to the Chiropractic Plans ofAmerica® Provider Relations Department. They will contact the chiropractor’s office about joining our growing network of professionals.
  • Call the participating chiropractor to set up an appointment. Be sure to tell the office you are a “Chiropractic Plans of America®” member.
  • You must show your CareClub24/AmeriPlan®/CPA membership card at the time of visit to receive the discount.

Hospital & Health Advocacy

What is the Hospital Advocacy Program?

The Patient Advocacy Program is designed to help members with their medical bills whenever a related medical incident includes a hospital or similar facility charge. AmeriPlan has contracted with The Karis Group, one of the largest Hospital/Patient Advocacy organizations in the country.

Karis is not insurance and does not provide funds to pay for bills. This is a best- efforts service. Results cannot be guaranteed.

How do I use my CareClub24 Hospital/Patient Advocacy Program?

  • Once you have been advised by your physician that a hospital occurrence will benecessary, you will need to contact AmeriPlan at 1-866-977-2477.
  • You will be asked a variety of questions to determine the nature and scope of themedical incident.
  • The total cumulative medical costs per incident must be at least $1500. (For theinsured, this means the amount you are personally responsible for, aside from yourdeductible.) If this requirement is met, the member will be transferred to thePatient Advocacy Coordinator. (In order to open a case for scheduled services at ahospital or surgical facility, at least a five-business day advance notice is required. Ifadmission is scheduled and the Member has a written estimate from the hospital orsurgical facility Karis will provide the Member with relevant information about costand payment options.)
  • Medical costs that pre-date your active date may be negotiatedthrough Karis if they meet or exceed $1500. There is a non-refundable flat fee of$250 that must be paid to The Karis Group before negotiations begin.
  • The member will receive a medical release form which must be signed andreturned to The Karis Group. If the form is not signed, it may delay the processingof your paperwork.
  • An Advocate from The Karis Group will contact the member to determine thebest course of action to obtain the best care at the lowest available cost.
  • If a member visits the hospital on an emergency basis, a Patient Advocatenegotiates with the hospital on a post-confinement basis.
  • There is a three (3) business day waiting period from the active date of yourmembership to access any hospital advocacy service. Member must remain in“Active” status during the entire hospital advocacy process.

If you have not been contacted by The Karis Group within 5 -7 days please contact the AmeriPlan Patient Advocacy Coordinator at 1-800-256-3368 x4340.

How do I use my CareClub24 Hospital/Patient Advocacy Program?

  • Once you have been advised by your physician that a hospital occurrence will benecessary, you will need to contact AmeriPlan at 1-866-977-2477.
  • You will be asked a variety of questions to determine the nature and scope of themedical incident.
  • The total cumulative medical costs per incident must be at least $1500. (For theinsured, this means the amount you are personally responsible for, aside from yourdeductible.) If this requirement is met, the member will be transferred to thePatient Advocacy Coordinator. (In order to open a case for scheduled services at ahospital or surgical facility, at least a five-business day advance notice is required. Ifadmission is scheduled and the Member has a written estimate from the hospital orsurgical facility Karis will provide the Member with relevant information about costand payment options.)
  • Medical costs that pre-date your active date may be negotiatedthrough Karis if they meet or exceed $1500. There is a non-refundable flat fee of$250 that must be paid to The Karis Group before negotiations begin.
  • The member will receive a medical release form which must be signed andreturned to The Karis Group. If the form is not signed, it may delay the processingof your paperwork.
  • An Advocate from The Karis Group will contact the member to determine thebest course of action to obtain the best care at the lowest available cost.
  • If a member visits the hospital on an emergency basis, a Patient Advocatenegotiates with the hospital on a post-confinement basis.
  • There is a three (3) business day waiting period from the active date of yourmembership to access any hospital advocacy service. Member must remain in“Active” status during the entire hospital advocacy process.

If you have not been contacted by The Karis Group within 5 -7 days please contact the AmeriPlan Patient Advocacy Coordinator at 1-800-256-3368 x4340.

Ancillary Services

What are Ancillary Services?

You now have direct access to major clinical labs across the USA* for blood tests at discounted prices. Take charge of your health and fitness today! It is simple: a doctor’s appointment is not necessary. All blood tests are at extremely discounted prices and through the same CLIA-certified accredited labs used by your physician.

Services include: Lab, blood, urine, saliva, hair, and fecal tests.

How do I use my CareClub24 Hospital/Patient Ancillary Services Program?

    • Call1-800-808-6511 and identify yourself with the Alpha code: R-AMERI, or visit www.DirectLabs.com/AmeriPlan. A representative will discuss the draws site locations and test options.
    • Go to the Patient Service Center (PSC) blood draw site nearest you. A lab locatoris available online. DirectLabs® provides the necessary order. You must havethe requisition form from DirectLabs® prior to going to the lab/PSC.
    • Confidential test results are available to you within 24-48 hours on most tests(mailed, faxed, or uploaded to your MyDLS account).
      Your Price at DirectLabs*
      Comprehensive Wellness Profile* $97
      Vitamin D, 25 Hydroxy $59
      Testosterone, Total $69
      Thyroid Panel w/TSH $49
      Lipid Panel (Cholestrol, HDL, LDL,Triglycerides $39
      CBC (Complete Blood Count) $29

      *Comprehensive Wellness Profile (CWP) with 50+ results include: CBC,TSH, lipids, liver, glucose, kidney, iron, fluids, electrolytes and minerals

Receipts are available in your online account. CPT coded receipts available upon request. You must first order your test(s) through DirectLabs® prior to visiting a Patient Services Center.

Please note: After an order has been placed, you may cancel prior to the collection of the specimen. The refund will be equal to the price of the test less a
$25 cancellation fee, if cancelled within six (6) months from date of order. There are no refunds issued after six(6) months.

This product is not available in MD, NJ, NY, or RI.

If there is no DirectLabs® facility available in a particular geographical area, please call Customer Support at 1-866-977-2477 to assist in selecting another network lab.

If you have not been contacted by The Karis Group within 5 -7 days please contact the AmeriPlan Patient Advocacy Coordinator at 1-800-256-3368 x4340.